We are committed to providing you with high-quality folding tabletop trash cans. If you are not completely satisfied with your purchase, please follow the return and exchange terms below.
1. Return and Exchange Conditions
Return Application Time: You have 7 days from the date you receive the goods to apply for a return or exchange.
Goods Condition: The returned goods must be in unused condition and well packaged with all original packaging, accessories and instructions.
Non-returnable goods: Products that meet hygiene and safety standards are not returnable or exchanged once they are unpacked.
2. Return and Exchange Process
Contact Customer Service: Please contact our customer service team via email to explain your return or exchange request and provide the order number and purchase date.
Obtain Return Authorization: Our customer service team will provide you with a return authorization number and detailed return instructions.
Packing Goods: Please pack the goods properly according to the instructions provided to ensure that they are not damaged during transportation.
Return Goods: Send the package back to the specified address. You are responsible for the return shipping costs (if it is not due to product quality issues). We recommend using a trackable shipping method.
3. Refund Processing
After we receive and check the returned product, we will process the refund if we ensure that it meets the return and exchange conditions.
Refunds will be processed within 2 business days through the original payment method. If you do not receive a refund within this time, please check your bank account or contact your payment provider.
4. Exchanges
If you want to exchange the product (for example, the color is not satisfactory), please first apply for a return according to the above return process. After that, you can place a new order on the website and choose the product you need.
5. Defects and Damages
If the product you received is defective or damaged during transportation, please contact customer service within 24 hours of receiving the product. We will provide you with free return and exchange services and arrange a replacement for you as soon as possible.